Privacy Policy


This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Plain Speaking PR Agency, 24 North Walsham Road, NORWICH, South East & East Anglia, NR6 7QB, GB

Telephone: 01603 487291

Email: hello@plainspeakingpr.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Addresses
  • Payment details
  • Transaction data
  • Usage data
  • Credit history and credit reference information
  • Information relating to compliments or complaints
  • Website user information

For the operation of client or customer accounts:

  • Names and contact details
  • Addresses
  • Purchase or service history
  • Account information
  • Information used for security purposes
  • Marketing preferences
  • Technical data

For information updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Profile information
  • Marketing preferences
  • Purchase or account history
  • Website and app user journey information

To comply with legal requirements:

  • Name
  • Contact information

For dealing with queries, complaints or claims:

  • Names and contact details
  • Addresses

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your rights:

  • Right of access – request copies of your personal information.
  • Right to rectification – correct or complete information.
  • Right to erasure – request deletion of your data.
  • Right to restriction – limit how we use your information.
  • Right to object – object to processing.
  • Right to data portability – request transfer to another organisation or to you.
  • Right to withdraw consent – withdraw at any time when consent is relied upon.

We must respond without undue delay and within one month. Use the contact details above to make a request.

Our lawful bases for the collection and use of your data

Providing and improving products and services: Consent, Contract

Operating client or customer accounts: Consent, Contract

Information updates or marketing: Consent, Contract

Legal requirements: Consent, Contract

Queries, complaints or claims: Consent, Contract

Where we get personal information from

  • Directly from you
  • Publicly available sources

How long we keep information

Five years following completion of contract.

How to complain

If you have any concerns about our use of your personal data, contact us using the details above.

If you remain unhappy, you can also complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated 29 September 2025

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Stephanie Callen, PR Expert

Steph began her career in communications almost 20 years ago as a journalist on local newspapers in Suffolk and Norfolk.

Every day involved meeting new people and writing about a diverse mix of topics, which gave Steph a real appreciation for the issues that affect people across the region and honed her ability to build trusted relationships.

When she left journalism to pursue roles in PR, Steph took her news instincts with her and has achieved valuable media coverage for organisations from a varied range of industries, including healthcare, education, housing and animal welfare.

Steph, a member of the Chartered Institute of Public Relations, now brings her eclectic experience to Plain Speaking PR as a freelance consultant, supporting clients with bespoke copywriting, research and media pitching.

Outside of work, Steph enjoys family days out with her young daughter, cuddles with her rescue cat Clarence, a good thriller on the telly, and the – albeit occasional – run.

hannah

Hannah Freeman, Client Services Director

Hannah is our client services director and has been with the business since 2018. Pippa’s right-hand woman, she’s responsible for overseeing accounts, managing client agency relationships, and making sure we’re delivering a professional PR service that delivers real value, contributing to objectives and goals.

Working in PR and communications since graduating (let’s not count the years!) Hannah has worked in PR for 15+ years, mostly spent agency side, advising clients in a diverse range of sectors, spanning tourism, hospitality, B2B services, waste and recycling, public sector, retail, and charities. She completed the CIPR Diploma in 2010.

Hannah brings in-house experience too, having worked as a PR and communications officer for one of the UK’s largest social housing groups for 18 months. She gets what it’s like to be the client, understanding the challenges and demands of this role.

Outside of work, Hannah walks, lifts weights, occasionally paddleboards, tries to keep plants alive and watches Schitt’s Creek on repeat. Mum to two busy, sporty girls, she’s also their PA. In summer, an outdoor dip at Beccles Lido is her no.1 spot to enjoy time out.

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Pippa Lain-Smith, Managing Director

Pippa is the founder and managing director of Plain Speaking PR and has worked within the communications sector for more than 25 years. Having worked on both client and agency side, Pippa is passionate about her job and will talk until she’s blue in the face about the value professional PR can bring to businesses and communities.

Whilst the Plain Speaking PR agency name derives from her maiden name, Pippa is a firm believer in a plain speaking, straight-talking approach to communications, with minimal jargon and maximum results. She’s proud to have helped many organisations navigate communications surrounding complex and sensitive issues; often during times of change or crisis.

In her spare time, Pippa enjoys attempting to keep fit, writing beauty articles for regional magazines and newspapers, enjoying the best of Norfolk’s food and drink, and planning her next holiday to Greece. She also supports a number of local charities and social enterprises including Miniature Donkeys for Wellbeing.

Pippa is a member of the Chartered Institute of Public Relations.