PR Agency in Norwich, Norfolk

If you’re doing good business, we’ll help you spread the word…

We are Plain Speaking PR: a PR Agency based in Norwich, Norfolk, working with clients across the UK. We offer PR retainer services and one-off PR support including Brand Vitals, Crisis Management, PR Strategy and more.

Have a word
pspr team

The Plain Speaking
PR way

If you are confident that you are doing a great job, then we will help you tell other people about it. By communicating with the audiences that are important to the success of your organisation, we will help you build relationships and raise awareness of your brand and what makes it so special. In short – developing, maintaining and protecting your reputation.

What is PR?

News, Views & Stories
News

Press coverage: The rhubarb renaissance

It’s great to see our client Place UK singing the praises of the delicious and versatile rhubarb. We loved working on this wonderful article with

August 5, 2026
News

Pippa Lain-Smith becomes Norfolk Ambassador

At Plain Speaking PR, we’re passionate about helping organisations tell their stories, raise their profile and celebrate what makes them unique. So we’re delighted to

August 5, 2026
News

New client news: Music in the Burnhams

Music in the Burnhams is busy planning an outstanding programme of world-class classical music for audiences in Norfolk in 2026, and we’re proud to have

November 26, 2025
The power of PR
“Plain Speaking really do live up to their name, and that’s what you want in a PR company. No nonsense!”
Response from client survey
“Always friendly, helpful and professional. Would always be my first stop for anyone needing help with PR.”
Response from client survey

PR support that does what it needs to do

There are lots of ways to tell a story, raise a profile, protect a reputation or start better conversations with the people who matter. Sometimes that means media relations. Sometimes it means sharper copy, stronger messaging, a carefully managed event, a well-planned award entry or support through a sensitive issue.

We’ll help you work out what is worth doing, why it matters, and how PR can deliver real value for your organisation.

Media relations

We help our clients to identify stories and feature ideas that journalists want to receive. We research and write high-quality content and pitch it to the right media contacts at the right time. We also monitor the media landscape to spot trending topics and opportunities for our clients.

Brand Vitals©

Your brand is far more than your name and logo; it is how you behave, what you do, what you say, and how you make your key audiences feel. The Plain Speaking PR Brand Vitals© process will help you really understand what your brand stands for and how you can best communicate that.

Copywriting

Well written and engaging content is essential for effective brand communication. Compelling copy is a must for websites, SEO, sales and marketing materials, social media, annual reports and award entries, to name just a few. We’ll ensure your content is interesting, professional and persuasive.

Issues management

Plain Speaking PR is trusted by clients to manage communications around complex and sensitive issues, ensuring reputations remain intact. If your business is going through a time of change or you’ve identified an organisational risk that could escalate, we can provide specialist crisis management support.

Community and charity engagement

As well as being a great way to motivate your team and support good causes, community and charity partnerships can be good for your bottom line and therefore your sustainability.

Social media management

Social media platforms such as Twitter, Instagram, Facebook and LinkedIn have become a fundamental way of communicating between organisations and their audiences. From individual campaigns to ongoing social media management, we can help you develop your online voice, generate relevant, owned content, build your followers and increase engagement.

Event planning

Events need a clear purpose and to be remembered for the right reasons. Be it a launch, press preview, charity fundraiser, b2b conference, awards ceremony or exclusive VIP hospitality, we can help you plan, stage and host a memorable and meaningful event.

Influencer engagement

Working with social media influencers and content creators can be beneficial for both consumer and B2B brands, but these relationships have to be well-managed. We help our clients identify and approach the most appropriate influencers to partner with.

Award writing

Researching, planning, and writing award entries can sometimes slip down the to-do list. But entering and winning awards is a brilliant way to showcase what you do, and why you do it so well. If you’re confident that you’re delivering award-winning work, then it’s about time you were recognised for it. Plain Speaking PR will recommend which credible, industry award schemes to enter and manage the entire process for you. We write stand-out award entries for our clients, that grab attention, boost reputation, earn credibility and deliver real PR value.

Explore our PR services

The Plain Speaking
PR team

We believe the Plain Speaking PR team is pretty special.

Based in Norwich, Norfolk and working with clients across the UK, Plain Speaking PR Agency was established in 2006 and our team is made up of experienced, senior-level PR professionals. We combine our skills, enthusiasm and wealth of knowledge to deliver exceptional work for Plain Speaking PR clients and the community groups and charities we support.

The Team
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bewilderwood
castle quarter 1
sue lambert trust 1
summerfields 1
teknomek 1
building health
camplings
flomotion
menopause support
mini donks
swiss
dipple-conway
jarrolds
place-uk
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Stephanie Callen, PR Expert

Steph began her career in communications almost 20 years ago as a journalist on local newspapers in Suffolk and Norfolk.

Every day involved meeting new people and writing about a diverse mix of topics, which gave Steph a real appreciation for the issues that affect people across the region and honed her ability to build trusted relationships.

When she left journalism to pursue roles in PR, Steph took her news instincts with her and has achieved valuable media coverage for organisations from a varied range of industries, including healthcare, education, housing and animal welfare.

Steph, a member of the Chartered Institute of Public Relations, now brings her eclectic experience to Plain Speaking PR as a freelance consultant, supporting clients with bespoke copywriting, research and media pitching.

Outside of work, Steph enjoys family days out with her young daughter, cuddles with her rescue cat Clarence, a good thriller on the telly, and the – albeit occasional – run.

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Hannah Freeman, Client Services Director

Hannah is our client services director and has been with the business since 2018. Pippa’s right-hand woman, she’s responsible for overseeing accounts, managing client agency relationships, and making sure we’re delivering a professional PR service that delivers real value, contributing to objectives and goals.

Working in PR and communications since graduating (let’s not count the years!) Hannah has worked in PR for 15+ years, mostly spent agency side, advising clients in a diverse range of sectors, spanning tourism, hospitality, B2B services, waste and recycling, public sector, retail, and charities. She completed the CIPR Diploma in 2010.

Hannah brings in-house experience too, having worked as a PR and communications officer for one of the UK’s largest social housing groups for 18 months. She gets what it’s like to be the client, understanding the challenges and demands of this role.

Outside of work, Hannah walks, lifts weights, occasionally paddleboards, tries to keep plants alive and watches Schitt’s Creek on repeat. Mum to two busy, sporty girls, she’s also their PA. In summer, an outdoor dip at Beccles Lido is her no.1 spot to enjoy time out.

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Pippa Lain-Smith, Managing Director

Pippa is the founder and managing director of Plain Speaking PR and has worked within the communications sector for more than 25 years. Having worked on both client and agency side, Pippa is passionate about her job and will talk until she’s blue in the face about the value professional PR can bring to businesses and communities.

Whilst the Plain Speaking PR agency name derives from her maiden name, Pippa is a firm believer in a plain speaking, straight-talking approach to communications, with minimal jargon and maximum results. She’s proud to have helped many organisations navigate communications surrounding complex and sensitive issues; often during times of change or crisis.

In her spare time, Pippa enjoys attempting to keep fit, writing beauty articles for regional magazines and newspapers, enjoying the best of Norfolk’s food and drink, and planning her next holiday to Greece. She also supports a number of local charities and social enterprises including Miniature Donkeys for Wellbeing.

Pippa is a member of the Chartered Institute of Public Relations.